SmallBizGenius Analysis
1800Lighting receives overwhelmingly positive feedback for its extensive product selection and exceptional customer service. Reviewers consistently praise the helpfulness and knowledge of representatives, particularly highlighting personalized assistance from staff like Ray Machado, Gladys, and Wendy Pellegrino.
Category Breakdown
Scores based on analysis of 280 recent reviews
Customer Service
9.5/10Exceptional customer service is a recurring theme, with reviewers praising the responsiveness, knowledge, and helpfulness of representatives. Many reviewers specifically mention individual representatives like Ray Machado, Gladys, Wendy Pellegrino, Tyler, Christi, Kollyn, Austin, and Shavon, highlighting their personalized assistance and problem-solving skills.
65 reviews mention thisProduct Selection
8.0/10Reviewers appreciate the wide variety of lighting fixtures available on 1800lighting.com. Customers found it easy to find what they needed and were pleased with the quality of the products.
20 reviews mention thisShipping & Delivery
7.0/10While many reviewers report fast and reliable shipping, some experienced delays or received damaged products. However, the company's prompt response to these issues is generally viewed positively.
15 reviews mention thisIssue Resolution
8.5/10When issues arise, such as damaged items or incorrect orders, reviewers generally praise the company's quick and effective resolution process. Many reviewers specifically mention the ease of contacting customer service and the willingness of representatives to go above and beyond to resolve problems.
12 reviews mention thisPricing & Value
7.5/10Several reviewers mention that 1800Lighting offers competitive pricing, often lower than Amazon or Walmart. Customers also appreciate the availability of discounts and open-box options.
8 reviews mention thisPros & Cons
What Customers Love
"Ray Machado with Capital Lighting has been extremely helpful in obtaining all the lighting for our new home."
"I have been shopping in person and online for fixtures for a new house. 1800lighting.com has a great product selection, and definitely the best pricing."
"The light was delivered the day after I ordered it. Very pleased with the quality of the light."
"Lampshade was damaged in transit and Capitol Lighting immediate resolved the issue and sent a replacement within 2 days of notification."
"Lowest price I found (lower than Amazon & Walmart) for a By unter 'Fandelier'."
Common Complaints
"Ordered several basic lights from this vendor with 3 weeks before having electrician scheduled. Got 2 updates with 'estimated' shipping dates delayed."
"I received 4 pendant lights for my new home. When the electricians opened 1 of the boxes the globe was broken."
"I quickly found the fixture I wanted and there was an option for a discount (open box). Well, that didn't work out (damage to the fixture)"
"This site is a scam ,typical bait and switch. Said they had open box product in stock gave me the runaround for over a week refunded me my money and never called me to explain what happened."
Common Questions About 1800lighting
Answers derived from customer review patterns
Is 1800Lighting legit and trustworthy?
Yes, based on the majority of reviews, 1800Lighting (Capitol Lighting) is a legitimate and trustworthy company. While a few reviewers reported negative experiences, the overwhelming consensus is that the company provides excellent customer service, a wide selection of products, and competitive pricing. Many reviewers specifically praise the responsiveness and helpfulness of individual representatives, indicating a commitment to customer satisfaction. The positive experiences far outweigh the negative, suggesting that 1800Lighting is a reliable option for purchasing lighting fixtures.
Based on 45 reviewsDoes 1800Lighting have good customer service?
Yes, 1800Lighting is consistently praised for its exceptional customer service. Reviewers frequently highlight the responsiveness, knowledge, and helpfulness of the company's representatives. Many reviewers mention specific representatives by name, commending their personalized assistance and problem-solving skills. The company's commitment to resolving issues quickly and effectively contributes to a positive customer experience, making their customer service a major strength.
Based on 65 reviewsIs 1800Lighting worth it for small business?
For small businesses, 1800Lighting appears to be a worthwhile option, especially for those seeking a wide selection of products and personalized customer service. The availability of dedicated account representatives can be particularly beneficial for managing large or complex orders. While some reviewers reported occasional issues with shipping or product quality, the company's proactive approach to resolving these problems suggests a commitment to customer satisfaction. The competitive pricing and potential for discounts can also make 1800Lighting an attractive choice for budget-conscious businesses.
Based on 25 reviewsWhat is 1800Lighting's return policy like?
While the exact details of 1800Lighting's return policy are not explicitly mentioned in most reviews, one reviewer mentions a 90-day return policy, which suggests a customer-friendly approach. The positive feedback regarding issue resolution further implies that the company is willing to work with customers to address any concerns regarding returns or exchanges. It is recommended to confirm the specific details of the return policy on the company's website or by contacting customer service directly.
Based on 2 reviewsHow quickly does 1800Lighting ship orders?
Shipping speeds appear to be generally fast, with some reviewers reporting next-day delivery. However, some customers have experienced delays, particularly with certain products or during peak seasons. The company typically provides updates on order status and estimated shipping dates. When delays occur, customer service is generally responsive in providing information and resolving any related issues.
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